1. Service Access & Delivery
Once a subscription is activated, clients are granted access to the full set of features associated with their plan. All features, including order and shipment management, are delivered digitally via our web-based platform.
2. Shipment Integration Options
- a. Manual Shipment: Businesses can manually process and update shipment statuses directly within the platform. No third-party logistics integration is required.
- b. Automated Shipment Integration: Clients may integrate with supported logistics providers (e.g., Delhivery, Shiprocket, etc.). Integrations are to be managed by the client or their technical team. We provide integration support and documentation during onboarding.
💡 Note: Integration assistance and support hours are scoped and allocated per client based on their onboarding agreement or enterprise plan.
3. Onboarding & Technical Support
Clients will receive a detailed onboarding guide and API documentation for shipment integrations. Our technical team offers guidance and support hours based on the selected plan or custom agreement.
4. Support Timings
- 🕒 Standard Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM IST
- Sundays & Public Holidays – Emergency Email Support Only
📧 Support Email: tech@ripsilinfo.com
📞 Phone Support: +91 90356 73222
5. Client Responsibility
Clients are responsible for the correctness of the data shared with third-party shipping APIs. We are not liable for delays or errors caused by third-party logistics partners or incomplete API setups.